ABOUT/FAQ

ABOUT US - We are the creators of the original concept and started shipping the first socks in 2015. We are based in Newfoundland & Labrador, Canada and continue our mission to have you right cozy in some WICKED WOOL SOCKS™ sporting popular NL sayings and other fun socks. In addition to everyday wear, our socks have been used for weddings, featured in national events, worn by public figures, sold to groups ranging from the military to sports teams, co-branded with major corporations, and have raised thousands of dollars for fundraisers. We continue to receive customer photos of them being worn around the globe and would love for you to share your photos/stories with us!

    ONLINE SECURITY - This website uses the world's leading Ecommerce platform and the same level of online security implemented by large banks. Feel free to contact us anytime for security proof and verification.  

    FREE STANDARD SHIPPING WITHIN CANADA - We use over-sized letter mail envelopes for orders under 7 pairs. This method is fast and cost effective for small orders but Canada Post does not provide tracking for national letter mail. For larger orders, we use parcels with a tracking number.

    OPTIONAL EXPEDITED SHIPPING - Optional 2 to 3 day guaranteed delivery by tracked parcel is available by selecting the option during check out. For this paid option, our system uses exact calculated shipping costs based on your postal code.

    PRODUCTION & DELIVERY - We stock all products shown on this website and ship all orders at 3 PM every business day. Note: During the busy Christmas shopping season there can be an extra 2 to 3 days added to normal delivery times due to demand and re-stocking. 

    ORDER CONFIRMATIONS - if you did not receive a receipt by email then your order did not go through due to credit card processing issues; the email may have been spam filtered, or you may have had a typo in your email address. Please contact us if you need an order confirmation.

    CHANGES/CANCELLATIONS - we can make changes to your order or issue a cancellation/refund if your order has not been shipped. Requests can be made by submitting the form found here.

    CUSTOM SAYINGS - are only available for bulk orders. Please contact us for more information.

    FABRIC - the socks are machine knit and locally embroidered (during periods of high volume we use our Halifax embroidery partner to help us make delivery deadlines). We use a wool and cotton blend with a medium density so they can be worn daily versus a sock primarily suited for extreme weather conditions. The color tones and material blend may vary slightly based on seasonal yarn supply. 

    WASHING - wash in cold water and hang dry to preserve sizing. The socks are suited for long term wear and the embroidery and print work are very durable. TIP: turning them inside out during washing will further reduce wear on the embroidery and print work.

    REFUNDS/RETURNS - Please note that these are casual wear socks and in rare cases, there may be short stray threads that can be snipped and not cause thread runs. However, if you receive a pair with a major defect like a hole or tear, please email service@wickedwoolsocks.com with a photo and we will refund your purchase. If you receive the wrong pair or wrong size as per your order details, please contact us so we can fix your order as soon as possible. If you simply do not like the socks, please ship them back and we will issue a full refund upon receipt of the socks in the original condition. We do not charge a restocking fee but given that these are custom orders with free shipping, we do not pay for return shipping.

    WHOLESALE/FUNDRAISING - please email service@wickedwoolsocks.com or call 709 660 7722.

    SIZING - please see chart below:

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    THANKS FOR YOUR WICKED SUPPORT!

    Mailing / Returns Address
    Wicked Wool Socks
    PO Box 25014
    Corner Brook, NL
    Canada A2H 0E2

    Warehouse Address
    Wicked Wool Socks
    93 West Street - Suite 301
    Corner Brook, NL
    Canada  A2H 2Y6

    Customer Service - 709-638-4105
    Media / Other Inquiries -  709-660-7722
    Email - service@wickedwoolsocks.com